Shipping, Payment & Cancellation Policy

At Hoopsie, we want your shopping experience to be smooth and transparent. Here’s everything you need to know about shipping, payments, and cancellations.

1. Shipping Policy

Delivery Locations: We currently ship only within India.

Delivery Timeline:

Normal Shipping: 3–7 business days
Express Shipping (₹50 extra): 1–5 business days

Shipping Charges:

Normal Shipping: FREE
Express Shipping: ₹50 extra

Parcel Refusal:

Once an order is shipped, customers cannot refuse the parcel upon delivery.

Courier Delays:

Delivery timelines are approximate and may vary due to weekends, festivals, weather conditions, or courier partner delays.
Hoopsie is not liable for delays caused by external factors beyond our control.

Tracking:

Customers will receive an Order ID to track the order.

2. Payment Policy

All payments are processed via Razorpay, which offers multiple options including:
- UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD).
Refunds are processed to the original payment method only, whether due to:
- Order cancellations within the allowed window
- Returns/exchanges of eligible damaged or wrong products

3. Cancellation & Order Modifications

Cancellation Window:

Orders can be cancelled within 12 hours of placement.
To cancel, contact us via:
- WhatsApp: +91 9773881937
- Email: hello@hoopsie.in

Order Modifications:

Within the same 12-hour window, you can request changes to:
- Name, phone number, email address, or shipping address
Order items cannot be modified. To change items, the order must be cancelled and placed again

After 12 Hours: