Return & Exchange Policy
At Hoopsie, every piece is packed with love and care. While we do not offer returns or exchanges, we do take full responsibility if your order arrives with any issues.
1. Eligibility for Return/Exchange
We accept complaints only in the following cases:
- Product received in damaged condition (in transit).
- Manufacturing defect (e.g., broken clasp, stone falling off).
- Wrong product received.
Important: All issues must be reported within 48 hours, i.e., 2 days of delivery. Complaints raised after this period will not be accepted.
2. How to Raise a Complaint
To report an issue, you must contact us within 48 hours of delivery via either of the following:
- Email: hello@hoopsie.in
- WhatsApp: +91 9773881937
While raising a complaint, please share:
- Clear pictures of the damaged/defective item.
- Picture of the box received (including Hoopsie packaging/brand box).
Ensure the tag on the damaged/wrong item is intact and not removed. Products without the original tag will not be eligible for return/exchange.
3. Resolution Process
Once we receive your complaint, our team will get back to you within 6–8 working hours (Monday–Friday, 10 AM – 7 PM).
You will be given two options:
- Exchange: A new product will be shipped once the defective item is picked up from your address.
- Return & Refund: Refund will be processed only after the defective product reaches us and passes quality verification.
4. Additional Terms
- Refunds will be made to the original payment method only (UPI, card, wallet, etc.).
- Hoopsie will bear the shipping cost for damaged/defective/wrong products.
- Refund/exchange requests are not applicable for reasons of preference, size issues, or change of mind.