Frequently Asked Questions
Orders & Payments Questions
1. How can I place an order with Hoopsie?
2. Do you offer Cash on Delivery (COD)?
Yes, we offer COD across India. A small fee of ₹20 is charged on all COD orders.
3. What payment methods do you accept for prepaid orders?
For prepaid orders, you can pay via UPI, debit cards, credit cards, net banking, and digital wallets. All payments are securely processed through Razorpay.
4. Can I change or cancel my order after placing it?
- Orders cannot be modified once placed.
- However, you may cancel your order within 12 hours of placing it.
5. How will I know if my order is confirmed?
You will receive a confirmation message/email as soon as your order is successfully placed
6. How can I track my order once it’s shipped?
A tracking link and tracking details will be sent to your WhatsApp number once your order has been shipped.
Shipping & Delivery Questions
1. How long does it take to receive my order?
Orders are dispatched within 24–48 hours of placement. Delivery usually takes 5–7 business days.
Note: Slight delays may occur during festivals, peak seasons, or unavoidable circumstances such as heavy rains, floods, or natural disruptions. You will always be informed of your order status.
2. Do you ship across India? Do you ship internationally?
Yes, Hoopsie delivers pan-India. At present, we do not offer international shipping.
3. How much do you charge for shipping?
- Free shipping on all orders above ₹500.
- A nominal fee of ₹50 applies on orders below ₹500.
- Express shipping is available at an additional ₹50.
4. How will I receive my tracking details?
Tracking details will be sent to your WhatsApp number as soon as your order is dispatched.
5. What should I do if my package is delayed or not delivered?
If you notice a delay through your tracking link or your package is not delivered on time, please reach out to us via WhatsApp or email. Our team will resolve the issue promptly.
Products & Quality Questions
1. What material is Hoopsie jewelry made of?
All Hoopsie pieces are crafted from 100% premium stainless steel (surgical steel).
2. Is your jewelry hypoallergenic and safe for sensitive skin?
Yes. Our stainless steel jewelry is hypoallergenic, safe for all skin types, and will not cause rashes or allergies.
3. Is Hoopsie jewelry waterproof and sweat-proof?
Absolutely. All Hoopsie jewelry is waterproof and sweat-proof—perfect for daily wear.
4. Will the jewelry lose its color or tarnish?
No. Our jewelry is anti-tarnish and retains its finish for a long time, provided you follow the care instructions provided with every order.
5. Can I wear Hoopsie jewelry daily?
Yes, our designs are specially made for daily wear—durable, stylish, and skin-friendly.
6. What type of jewelry do you sell?
We offer a wide range of earrings, necklaces, bracelets, chains, and rings.
7. Do you sell traditional jewelry?
No. Hoopsie specializes only in modern, western, and daily-wear jewelry.
Returns, Refunds & Exchanges Questions
1. What is your return or exchange policy?
We do not accept returns or exchanges. However, if you receive a damaged or defective product, you can report it within 48 hours of delivery.
2. What should I do if I receive a damaged product?
Contact us via WhatsApp or email within 48 hours of delivery. Please share:
- Clear images/video of the damaged product
- The Hoopsie box received with your order
- Ensure the product tag is intact
3. How do I report a damaged product?
Simply send the required proof (photos/videos with packaging) to us on WhatsApp (+91 9773881937) or email (hello@hoopsie.in).
4. Do I need to provide proof for a complaint?
Yes. Clear images/videos of the damaged jewelry along with the Hoopsie box are mandatory.
5. What happens if the jewelry tag is removed or tampered with?
If the tag is removed, broken, or tampered, the jewelry will be considered used, and your complaint will not be accepted.
Care & Maintenance Questions
1. How should I take care of my Hoopsie jewelry?
We do not accept returns or exchanges. However, if you receive a damaged or defective product, you can report it within 48 hours of delivery.
2. Do I get a storage pouch with my order?
Contact us via WhatsApp or email within 48 hours of delivery. Please share:
- Clear images/video of the damaged product
- The Hoopsie box received with your order
- Ensure the product tag is intact
3. Can I leave my jewelry exposed when not in use?
Simply send the required proof (photos/videos with packaging) to us on WhatsApp (+91 9773881937) or email (hello@hoopsie.in).
4. How often should I clean my jewelry?
Yes. Clear images/videos of the damaged jewelry along with the Hoopsie box are mandatory.
5. What is the best way to clean my jewelry?
If the tag is removed, broken, or tampered, the jewelry will be considered used, and your complaint will not be accepted.
5. Are care instructions provided with my order?
If the tag is removed, broken, or tampered, the jewelry will be considered used, and your complaint will not be accepted.
Customer Support Questions
1. How can I contact Hoopsie?
You can reach us via:
- WhatsApp: +91 9773881937
- Email: hello@hoopsie.in
2. How quickly does your customer support respond?
Our team usually replies within 4–6 business hours.
3. Do you offer support via WhatsApp?
Yes. All customer queries and complaints are handled through WhatsApp support.
4. What details should I provide when raising a query or complaint?
Please include:
- Your name
- Your order ID
- The product name
- Clear photos/videos of the issue
- The Hoopsie brand box received with your order
- The intact jewelry tag