FAQ’s | Hoopsie

Frequently Asked Questions

Orders & Payments Questions

1. How can I place an order with Hoopsie?

You can simply explore our collection on the Hoopsie website, add your favorite pieces to the cart, and click on the checkout button to place your order.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer COD across India

3. What payment methods do you accept for prepaid orders?

For prepaid orders, you can pay via UPI, debit cards, credit cards, net banking, and digital wallets. All payments are securely processed through Razorpay.

4. Can I change or cancel my order after placing it?

Orders cannot be modified once placed.
However, you may cancel your order within 12 hours of placing it.

5. How will I know if my order is confirmed?

You will receive a confirmation message/email as soon as your order is successfully placed.

6. How can I track my order once it’s shipped?

You can track your order via the official website of our delivery partner using your Order ID.

Shipping & Delivery Questions

1. How long does it take to receive my order?

Orders are dispatched within 24–48 hours of placement. Delivery usually takes 5–7 business days.

Note: Slight delays may occur during festivals, peak seasons, or unavoidable circumstances such as heavy rains, floods, or natural disruptions. You will always be informed of your order status.

2. Do you ship across India? Do you ship internationally?

Yes, Hoopsie delivers pan-India. At present, we do not offer international shipping.

3. How much do you charge for shipping?

Free shipping on all orders.
Express shipping is available at an additional ₹50.

4. How will I receive my tracking details?

Your order ID used for tracking is sent right after you place an order with us.

5. What should I do if my package is delayed or not delivered?

If you notice a delay through your tracking link or your package is not delivered on time, please reach out to us via WhatsApp or email. Our team will resolve the issue promptly.

Products & Quality Questions

1. What material is Hoopsie jewelry made of?

All Hoopsie pieces are crafted from 100% premium stainless steel (surgical steel).

2. Is your jewelry hypoallergenic and safe for sensitive skin?

Yes. Our stainless steel jewelry is hypoallergenic, safe for all skin types, and will not cause rashes or allergies.

3. Is Hoopsie jewelry waterproof and sweat-proof?

Absolutely. All Hoopsie jewelry is waterproof and sweat-proof—perfect for daily wear.

4. Will the jewelry lose its color or tarnish?

No. Our jewelry is anti-tarnish and retains its finish for a long time, provided you follow the care instructions provided with every order.

5. Can I wear Hoopsie jewelry daily?

Yes, our designs are specially made for daily wear—durable, stylish, and skin-friendly.

6. What type of jewelry do you sell?

We offer a wide range of earrings, necklaces, bracelets, chains, and rings.

7. Do you sell traditional jewelry?

No. Hoopsie specializes only in modern, western, and daily-wear jewelry.

Returns, Refunds & Exchanges Questions

1. What is your return or exchange policy?

We do not accept returns or exchanges. However, if you receive a damaged or defective product, you can report it within 48 hours of delivery.

2. What should I do if I receive a damaged product?

Clear images/video of the damaged product
The Hoopsie box received with your order
Ensure the product tag is intact

3. How do I report a damaged product?

Simply send the required proof (photos/videos with packaging) to us on WhatsApp (+91 9773881937) or email (hello@hoopsie.in).

4. Do I need to provide proof for a complaint?

Yes. Clear images/videos of the damaged jewelry along with the Hoopsie box are mandatory.

5. What happens if the jewelry tag is removed or tampered with?

If the tag is removed, broken, or tampered, the jewelry will be considered used, and your complaint will not be accepted.

Care & Maintenance Questions

1. How should I take care of my Hoopsie jewelry?

After wearing, gently clean your jewelry with a soft dry cloth and store it in the cotton drawstring pouch provided with every order.

2. Do I get a storage pouch with my order?

Yes. Every order comes with a breathable, cotton jewelry pouch that is travel-friendly and protects your jewelry from scratches and tarnish.

3. Can I leave my jewelry exposed when not in use?

We recommend storing it in the cotton pouch to avoid scratches and dullness.

4. How often should I clean my jewelry?

Wipe with a dry cloth every 2–3 days.
Deep clean with mild soap and clean drinking water every 15–30 days.
Always dry immediately after cleaning. Avoid using tap water with harsh chemicals.

5. What is the best way to clean my jewelry?

Rub mild soap in your hands to form lather, gently clean your jewelry, rinse with clean drinking water, and dry instantly with a soft cloth before storing it.

5. Are care instructions provided with my order?

Yes. Detailed care instructions are provided both on our website and inside your package. These guidelines were created after three months of testing to ensure long-lasting shine and durability.

Customer Support Questions

1. How can I contact Hoopsie?

You can reach us via: