Return Policies

Return & Exchange Policy

At Hoopsie, every piece is packed with love and care.
While we do not offer returns or exchanges for reasons of preference, size, or design, we take full responsibility if your order arrives damaged, defective, or incorrect.

1. Eligibility for Return/Exchange

We accept complaints only in the following cases:

Product received in damaged condition
Manufacturing defect (e.g., broken clasp, stone falling off, etc.)
Wrong product received

⚠️ Important: All issues must be reported within 48 hours (2 days) of delivery.
Complaints raised after this period will not be accepted.

2. How to Raise a Complaint

You can report an issue within 48 hours of delivery via:
📧 Email: hello@hoopsie.in
💬 WhatsApp: +91 9773881937

Please share the following when filing a complaint:

Clear pictures of the damaged/defective/wrong item
Image of the Hoopsie box and all the contents received
Visible tag on the product (the tag must be intact and not removed)

🔸 Note:
If the tag is removed, the item will not be eligible for return or exchange.
All Hoopsie products are shipped with tags- items shown without tags will not be considered genuine Hoopsie products.

3. Reverse Pickup Process

A reverse pickup will be arranged by Hoopsie through our delivery partners.
The pickup address will be the same as your original shipping address.
(It cannot be changed once the request is approved.)
Ensure the product is securely packed in the original Hoopsie box along with:
- The jewellery being returned
- The Hoopsie card received with the product
- The free cotton bag included with your order
Seal the box properly with tape before handing it to the delivery agent.

📸 Before pickup:
Please share a photo of the sealed package on email or WhatsApp along with your
order ID, name, and phone number.
This helps ensure you are not held liable for any damage caused during transit.

4. Quality Check & Refund Timeline

Once your returned product reaches us:

Our team will conduct a quality check within 24–48 business hours.
After the check, your refund will be initiated immediately.
The refund amount will reflect in your account as per your bank or payment gateway’s standard timelines (usually 3–7 business days).

Refunds will be processed only to the original payment method (UPI, card, wallet, etc.).

5. Exchange Timeline

If your product qualifies for an exchange:
- Once the defective item is picked up, we will initiate shipping of the replacement within 24-48 business hours.
- The new product will be delivered within 1-7 business days, depending on your location.

6. Non-Returnable / Non-Exchangeable Cases

We do not accept returns or exchanges for:
- Preference-based reasons (e.g., didn’t like the design, colour, or fit)
- Size issues or style mismatches
- Change of mind after purchase
All product details, size, weight, and dimensions are clearly mentioned on the product page, along with an Instagram reel/video for visual reference.
We encourage customers to review these details carefully before placing an order.

7. Missed Pickup or Failed Reverse Pickup

If the customer misses the scheduled reverse pickup, one reattempt will be made.
If the reattempt also fails, the return/exchange request will be cancelled and cannot be reopened.

8. Shipping Delays & Courier Responsibility

Once an order has been shipped, Hoopsie is not liable for any delay in delivery caused by:

Courier delays
Weather conditions
Festivals, public holidays, or weekends
Unforeseen operational issues

Delivery timelines provided on our website are approximate.
However, if your parcel is lost or not delivered, please contact us immediately via email or WhatsApp, and our team will coordinate with the courier partner to resolve the issue at the earliest.