Terms & Conditions

terms and conditions

Welcome to Hoopsie. By accessing or using our website (www.hoopsie.in), you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. Company Information

Legal Name: House of Hoopsie
Registered Address: 1750 Outram Lines, Delhi – 110009, India
Contact Email: hello@hoopsie.in
WhatsApp Support: +91 9773881937

2. Use of Website

Customers can browse the website without logging in.
An account is required to place orders.
Minors
- Minors may place orders using this website
- Parental/guardian consent is the responsibility of the parents/guardians.
Normal cancellation/modification policies apply (12-hour window after order placement).

3. Orders and Payments

All payments are processed via Razorpay, including: UPI, debit/credit cards, wallets, net banking, and Cash on Delivery (COD).
Shipping charges: Free shipping on all orders.
Express Shipping: ₹50 extra; delivery within 1–5 business days.
All orders are subject to acceptance and product availability.

Order Cancellations & Changes

Orders can be cancelled or modified within 12 hours of placement.
Changes allowed: name, phone number, email address, and shipping address only.
Items in the order cannot be modified; to change items, the order must be cancelled and placed again.

Refusal of Delivery

Customers are not allowed to refuse the parcel upon delivery.

4. Shipping & Delivery

Delivery Locations: India only
Normal Shipping: 3–7 business days
Express Shipping: 1–5 business days (₹50 extra)
Shipping delays may occur due to courier partners, weather, weekends, or festivals; Hoopsie is not liable for such delays.
Customers will receive Order IDs for order tracking

5. Returns & Exchanges

Returns/exchanges are accepted only for:
- Damaged products
- Wrong product received
- Manufacturing defects

Complaint Timeline: Must be reported within 48 hours of delivery via email (hello@hoopsie.in) or WhatsApp (+91 9773881937) with:
- Clear image of the damaged/wrong product
- Photo of Hoopsie packaging/box
- Product tag intact
- Free cotton bag received
Resolution Timeline: Hoopsie will respond within 6–8 working hours (Mon–Fri, 10 AM–7 PM).
Refunds/exchanges will be processed after a quality check, initiated within 24–48 business hours, and credited to the original payment method only.
Customers cannot refuse the parcel upon delivery.

6. Product Information & Warranty

Product images are for reference; actual colors may vary slightly due to photography or screen settings.
All jewelry pieces are carefully made, but no warranty is provided for stones, pearls, or embellishments.
Hoopsie is not responsible for allergic reactions caused by jewelry materials.

7. Intellectual Property

All content on this website, including the Hoopsie brand name, logo, images, designs, and written content, are the property of House of Hoopsie.
Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

8. Liability & Disclaimer

Hoopsie is not responsible for:
- Incorrect shipping information provided by customers.
- Indirect losses or delays caused by courier partners.
- Any product misuse by the customer.